Help Center
After-delivery steps, answers, and fast support.
Start with the first steps below — they solve most “not like the photos” concerns after shipping.
What to do when your hair arrives
Hair travels in protective packaging, so it may look compressed or less defined on arrival. This is normal. In most cases, wash + conditioner + air-dry restores the natural look.
Unpack gently
Do not pull or aggressively brush dry hair right after unpacking.
First wash
Use a mild shampoo + conditioner. Wash gently from top to bottom. Do not rub or twist.
Towel dry correctly
Pat the hair with a towel (do not twist).
Air-dry naturally
Let it dry naturally on a hanger/stand. Avoid hot blow-drying for the first wash.
Style after it’s fully dry
Lightly detangle and style as needed.
Important
Please complete the first wash + air-dry before judging texture, curl pattern, or volume.
Curly hair note
Heat can relax the curl pattern. Air-dry or use low heat for maximum definition.
Curly hair often looks best after the first wash and proper drying.
If you brush dry curls aggressively, the curl pattern may look less defined.
Please do NOT
Do not use a straightener or hot blow-drying on day one
Do not dye/bleach hair before the first wash
Do not aggressively brush dry curls
Do not judge the hair without completing the steps above
Before you contact support
Complete the first wash + conditioner + air-dry
Compare in natural daylight
Take 2–3 daylight photos and a short video
Send your message with what you expected vs what you see
If you contact us before completing the first steps, we will ask you to do them first.
FAQ
Contact & Support
For faster support, please include your name and your request details. For after-delivery questions, please include daylight photos and a short video.
Reach us directly
+380 (93) 481 98 38
Telegram
@hairlenza, @ukr_hair
@hairlenza, @ukr_hair
mail@hairlenza.com
Prefer quick help? Message us on WhatsApp or Telegram with your reference photos/videos.